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The 6 Disciplines of Customer Experience

Rs. 1,990.00

or 3 installments of Rs.663.33 with

Harley Manning & Kerry Bodine


“The 6 Disciplines of Customer Experience” is a bestselling book by Harley Manning and Kerry Bodine, experts in customer experience. Published in 2015, it presents a comprehensive framework for improving customer experience through six key disciplines. The book offers practical insights and strategies for creating exceptional customer experiences, fostering loyalty, and driving business success. It is widely recognized as a valuable resource for organizations aiming to excel in today’s customer-centric marketplace.

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About the Author

Harley Manning founded Forrester’s Customer Experience Research Practice when he joined the firm in 1998. Kerry Bodine is vice president and principal analyst, Forrester’s Customer Experience Research Practice.

Book Specifications

Title: The 6 Disciplines of Customer Experience
Author: Harley Manning & Kerry Bodine
Language: English
Binding: Paperback
Pages: 272
Weight: 295g
Published Year: 2019
Publisher: Jico
ISBN: 978-9387944749
Dimensions: 20.3 x 25.4 x 4.7 cm
Print size: Please feel free to drop us a message.